RETURN & REFUND POLICY

Last updated: 2026-08-25

The print shop is not yet open. This policy takes effect when it opens.

Overview

This Return & Refund Policy applies to all prints purchased from Jake Mazur Photography and forms part of our Terms of Service.

Every print is made to order. Nothing is produced until you place your order, and each piece is printed and finished specifically for you. Because of this, our return terms differ from those of a general retailer — please read this policy before purchasing.

SECTION 1 - MADE-TO-ORDER ITEMS

Because each print is produced individually at the time of purchase, we do not accept returns or exchanges for change of mind, including dissatisfaction with the size, format, finish, or subject you selected. Please review your size and material choices carefully before completing checkout.

This does not limit your rights where an item arrives damaged, defective, or incorrect — see Sections 3 and 4 of this policy — and it does not limit any rights you have under applicable consumer protection law.

SECTION 2 - ORDER CANCELLATION

A binding contract of sale is formed when we send your order confirmation — see Section 5 of our Terms of Service. After that point, this section gives you a contractual right to cancel that you would not otherwise have on a made-to-order item.

You may cancel an order for a full refund within 24 hours of placing it, provided production has not already begun. To cancel, email [email protected] with your order number as soon as possible. Once a print has entered production it cannot be cancelled, because it cannot be resold to anyone else.

SECTION 3 - DAMAGED OR DEFECTIVE PRINTS

We warrant that each print will be free from defects in materials and workmanship at the time of delivery. If your print arrives damaged, or with a manufacturing defect, we will replace it at no cost to you, or issue a full refund if a replacement is not available. You will not be asked to pay return shipping.

To make a claim, email us within 14 days of delivery and include:

  • Your order number
  • A photograph of the damage or defect
  • A photograph of the outer packaging, if the damage occurred in transit

We may ask you to keep the packaging until the claim is resolved, as our print partner and the carrier may require it.

The remedies in this section and in Section 4 of this policy are your sole and exclusive remedies for a print that is defective, damaged, incorrect, or undelivered. Section 8 of our Terms of Service sets out the full warranty terms, including how long implied warranties last and the rights you have under your own state's law.

SECTION 4 - INCORRECT OR MISSING ORDERS

If you receive the wrong image, the wrong size, or the wrong material, contact us within 14 days of delivery and we will send the correct print at no additional cost.

If tracking shows your order as delivered but you have not received it, or if tracking has not updated for an extended period, contact us and we will open an investigation with the carrier. Where an order is confirmed lost in transit, we will reprint and reship it or refund it in full.

SECTION 5 - COLOR AND APPEARANCE

Screens and printed media reproduce color differently, and no two displays are calibrated identically. Variation between what you see on your monitor or phone and the finished print is normal and is not considered a defect. Print size, paper or metal surface, and finish also affect how an image reads in person. We make every reasonable effort to represent our work accurately, but we cannot guarantee an exact color match to your display.

SECTION 6 - PRODUCTION AND SHIPPING TIMES

Prints are typically produced within 3-5 business days, and domestic shipping typically takes a further 3-7 business days. These are estimates, not guarantees; large formats, specialty materials, and peak seasons can take longer.

If we are unable to ship your order within 30 days of purchase, we will notify you before that deadline and offer you the choice of agreeing to a revised shipping date or cancelling your order. If you cancel, or if you do not respond to our notice, we will cancel the order and refund you in full without further request from you.

You will receive tracking information by email once your order ships.

SECTION 7 - REFUNDS

Approved refunds are issued to the original payment method through Stripe, our payment processor. We will initiate a card refund within 7 working days of approving your claim. Once initiated, funds typically appear within 5-10 business days, depending on your bank or card issuer. We cannot refund to a different payment method than the one used at checkout.

SECTION 8 - SHIPPING LOCATIONS (UNITED STATES ONLY)

We currently sell and ship within the United States only. Orders may be placed only for delivery to an address in the fifty United States or the District of Columbia. We do not ship internationally, and we cannot accept orders with an international shipping address.

If an order is placed with a shipping address we cannot serve, we will cancel it and refund it in full. Any forwarding of a print outside the United States after delivery is done at your own risk and is not covered by this policy.

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your state of residence.

SECTION 9 - PRINTS ARE FOR PERSONAL DISPLAY

Purchasing a print transfers ownership of that physical object only. It does not transfer copyright and does not grant any right to reproduce, scan, rephotograph, resell as an image, or commercially exploit the work. See our Terms of Service for the full license terms that accompany a purchased print.

SECTION 10 - CONTACT

Questions about this policy, or about an existing order, should be sent to:

[email protected]